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What to know about COVID-19

We’re watching the COVID-19 outbreak closely. We rely on info from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). You can learn more about:


  • El virus y consejos para ayudarlo a mantenerse saludable

  • Lo que estamos haciendo para proteger la salud y seguridad de nuestros miembros y empleados  

This content doesn’t replace your doctor’s advice, diagnosis or treatment. Siempre hable con su médico u otro proveedor de atención médica. 


Here are some frequently asked questions (FAQs) and answers about COVID-19.

COVID-19 is short for “coronavirus disease 2019.” The virus that causes COVID-19 affects your nose, throat and lungs. It spreads through the air. And you can get infected by touching or getting too close to someone who has the virus. COVID-19 started in Wuhan, China, and has spread to the United States. It has infected and killed many people worldwide. You can learn more about:


Getting care during the pandemic


Infection statistics


Planning a trip to China


The symptoms of COVID-19 include:


  • Falta de aliento

  • Fiebre

  • Tos

  • Dificultad para respirar


More severe cases of the virus can cause:


  • Neumonía

  • Acute respiratory distress syndrome

  • Insuficiencia renal


You have a higher risk of getting COVID-19 if you:


  • Have heart or lung disease

  • Have a weakened immune system

  • Are an infant or older adult

The best way to protect yourself and your family is to stay up to date on the COVID-19 vaccines and boosters. The COVID-19 vaccine and boosters are safe and available for most people over the age of 6 months. People who are up to date on their COVID-19 vaccines have a lower risk of severe illness, hospitalization, and death from COVID-19.


In addition to getting the COVID-19 vaccine and boosters, you may be able to lower your risk of getting it by:


  • Washing your hands often with soap and water for at least 20 seconds 
  • Avoiding touching your eyes, nose or mouth with unwashed hands
  • Avoiding close contact with people who are sick 
  • Staying home if you are sick or have cold-like symptoms
  • Cleaning your workstation and phone before and after using them, especially if you share them with other employees 

La mayoría de las personas con COVID-19 común se recuperará sola. No tenemos tratamientos para el virus. Sin embargo, estos consejos pueden ayudar a aliviar los síntomas si está moderadamente enfermo:


  • Tome medicamentos para el dolor y la fiebre. Ask your pharmacist how this may affect other medicines you take. 

  • Use un humidificador de ambiente o dese una ducha caliente. 

  • Beba abundante cantidad de líquidos. 

  • Quédese en casa y descanse.

Advertencia: The CDC and the American Academy of Pediatrics (AAP) advise against giving aspirin to children.

No, estas vacunas no disminuyen el riesgo de contraer la COVID-19. You’ll want to get shots for other lung infections, like flu, pneumonia and whooping cough. You should do this if you have: 

  • A weakened immune system

  • Una enfermedad más grave

  • Shots that help prevent illness

Doing these things lowers the burden on health care providers. And lets them focus on COVID-19 right now. 

The CDC recommends testing anyone who:


  • Shows symptoms of COVID-19 after visiting a CDC “Level 2” or “Level 3” advisory area 

  • Has had contact with someone who is suspected to have or has had COVID-19

We’ll handle claims in the same way we always have, but there may be some COVID-19 related changes. We’ll code and pay a claim even if your COVID-19 test results are negative.

Nuestro objetivo es proporcionar atención a los miembros de la mejor manera posible. We’re working with both in-network and out-of-network providers. As we think about network status, we have to consider a lot of different things, like: 


  • Áreas geográficas

  • The amount of people seeking services 

  • The number of available appointments 

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