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On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a summary of our tools and processes, download the quick reference guide (PDF). 

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

Other ways to connect

Teléfono

You can call Provider Relations at 1-866-827-2710 (TTY: 711).

Escriba a

Aetna Better Health of Maryland
10320 Little Patuxent Parkway
Suite 600
Columbia, MD 21044

Fax

You can fax us toll-free at
(844) 348-0621.

Still need support?

 

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.  

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Also of interest:

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This link will take you to the Aetna Better Health® of Maryland provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.

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This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Maryland is not responsible or liable for this specific content.

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Receiving calls and/or text messages from Aetna Better Health® of Maryland that are informational and relate to my health and benefits. Entiendo que mi información se utilizará de acuerdo con el aviso de prácticas de privacidad de mi plan.

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