Our Quality Improvement program includes the following goals:
To effectively promote and build quality into the daily operations and policies of the health plan
To continually check and assess your needs, care and services, to ensure you’re receiving quality care at the right time
To find opportunities for improvement and act on them
To encourage patient safety through seasonal member communications (for example, flu mailers)
To ensure Aetna Better Health of Maryland meets or exceeds the highest standards of quality by following local, state and federal regulatory requirements and accreditation standards
Our Quality Improvement program provides many services, which include:
Offering supplemental benefits to encourage wellness, including a preventive incentive program
Sending you helpful postcards and newsletters about your health
Reviewing primary care physician (PCP) and obstetrician/gynecologist (Ob/Gyn) offices to make sure they meet Maryland state standards
Reviewing the quality of our services
Reminding you and your provider about preventive health care
Measuring your satisfaction with your provider and with your health care services
Monitoring phone calls to make sure that your call is answered quickly and you get the correct information
Working with your doctor to make sure they get all the information they need from us to provide you with quality care
We know health is more than just the clinical care you receive. That’s why we offer different services to help our members. These services can help you better manage your health and a live healthier life.
If you want to learn more about our Quality Improvement program, you can call us at 1-866-827-2710 (TTY: 711).
